Customer Relations Assistant

Cablelink & Holdings Corporation; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cablelink & Holdings Corporation is seeking an entry-level Customer Service Associate to assist customers with inquiries and resolve issues while maintaining accurate records. You will collaborate with a team, participate in training, and help support marketing initiatives through customer feedback.

The role is office-based in Parañaque with standard hours, welcoming fresh graduates or students to join and grow in customer service skills and product knowledge.

Qualifications

• Bachelor’s degree in Business, Communications or related field.
• 0–2 years experience; Fresh graduates or students welcomed.
• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Team player with a positive attitude and eagerness to learn.

Responsibilities

• Assist customers with inquiries and provide support to resolve issues effectively.
• Maintain customer records and ensure accurate information management.
• Collaborate with team members to enhance the customer experience.
• Participate in training programs to improve customer service skills and product knowledge.
• Support marketing efforts by engaging with customers and collecting feedback.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Business, Communications or related field

Job description

• Assist customers with inquiries and provide support to resolve issues effectively.
• Maintain customer records and ensure accurate information management.
• Collaborate with team members to enhance the customer experience.
• Participate in training programs to improve customer service skills and product knowledge.
• Support marketing efforts by engaging with customers and collecting feedback.

Description

• Assist customers with inquiries and provide support to resolve issues effectively.
• Maintain customer records and ensure accurate information management.
• Collaborate with team members to enhance the customer experience.
• Participate in training programs to improve customer service skills and product knowledge.
• Support marketing efforts by engaging with customers and collecting feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field.
• Experience Level: 0–2 years (Fresh Graduate or Student).
• Skills and Competencies: Excellent customer service and communication skills.
• Skills and Competencies: Strong interpersonal and problem-solving abilities.
• Qualities and Traits: Team player with a positive attitude and eagerness to learn.
• Working Conditions: Office environment with standard working hours.