Customer Service Representative

Global Group Innovative Services, Inc.; Angeles; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Pampanga, Angeles is seeking candidates to assist customers and resolve inquiries. The ideal candidate should have a High School diploma and strong English communication skills. Responsibilities include addressing customer issues and documenting interactions. Experience is preferred but not required, and the role may be in a fast-paced office environment with potential for remote work.

Qualifications

• Less than 1 year of customer service experience preferred.

Responsibilities

• Assist customers, resolve inquiries, and provide excellent service.
• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Provide accurate information about products and services.
• Document customer interactions and feedback effectively.
• Collaborate with team members to enhance customer experience.

Skills

Proficient in English communication

Strong problem-solving skills

Patience

Empathy

Education

High School/Senior High School diploma or equivalent

Job description

• Assist customers, resolve inquiries, and provide excellent service.
• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Provide accurate information about products and services.
• Document customer interactions and feedback effectively.
• Collaborate with team members to enhance customer experience.
• Maintain a professional demeanor at all times.
• Utilize CRM systems to track customer interactions.

• Educational Qualifications: High School/Senior High School diploma or equivalent required.
• Experience Level: Less than 1 year of customer service experience preferred.
• Skills and Competencies: Proficient in English communication, both verbal and written.
• Working Conditions: Fast-paced office environment, potential for remote work.
• Qualities and Traits: Patient, empathetic, and strong problem-solving skills.