Customer Experience Representative

Metacom Careers; Iloilo; On-site; PHP 290,000 - 424,000; Full time

Job summary

Metacom Careers seeks to fill a Customer Service role in a fast-paced environment. The successful candidate will handle customer inquiries, provide timely information, and address complaints with empathy and professionalism.

You will document interactions, maintain a positive attitude, and collaborate with teammates to continually improve the customer experience.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries and provide timely information.
• Handle customer complaints with empathy and professionalism.
• Maintain a positive attitude while managing multiple interactions.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance the customer experience.

Skills

Excellent communication

Interpersonal skills

Patience

Problem-solving

Education

High School Diploma

Job description

• Assist customers with inquiries, providing timely and accurate information.
• Handle customer complaints with empathy and professionalism.
• Maintain a positive attitude while managing multiple customer interactions.
• Document customer interactions and feedback to enhance service quality.
• Collaborate with team members to continually improve the customer experience.

Description

• Assist customers with inquiries, providing timely and accurate information.
• Handle customer complaints with empathy and professionalism.
• Maintain a positive attitude while managing multiple customer interactions.
• Document customer interactions and feedback to enhance service quality.
• Collaborate with team members to continually improve the customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and patience.
• Responsibilities and Duties: Ability to work in a fast-paced environment.