Customer Service Representative

Richbuild Construction Corp.; Taguig; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading construction company in Metro Manila is looking for a Customer Service Representative to assist customers with inquiries and document interactions. The ideal candidate should possess strong customer service skills, a high school diploma, and excellent communication abilities. Experience is a plus but not required. Shift work may be necessary. Join us to enhance customer satisfaction in a fast-paced environment.

Qualifications

• 0–2 years of experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Shift work may be required.

Responsibilities

• Assist customers with inquiries and provide solutions to issues.
• Maintain a positive, empathetic, and professional demeanor.
• Manage incoming calls and customer service inquiries effectively.
• Document customer interactions accurately.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong customer service skills

Excellent communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Assist customers with inquiries and provide solutions to issues.
• Maintain a positive, empathetic, and professional demeanor at all times.
• Manage incoming calls and customer service inquiries effectively.
• Document customer interactions in the database accurately.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to work in a fast-paced environment
• Working Conditions: Shift work may be required