Entry-Level Customer Service Agent - Flexible Shifts

iQor, Inc.; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to customers via phone. The role involves handling a high volume of calls and creating positive experiences for each caller.

You will listen to customers to understand their needs, address inquiries, and deliver accurate, efficient responses. The position requires flexibility to work any shift, including nights and weekends, and a high school diploma.

Qualifications

• Ability to show empathy and compassion.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls and engage customers.
• Build lasting relationships with clients and colleagues.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of needs.
• Educate customers about products and services.

Skills

Empathy

Team player

Production environment

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to customers via phone. The role involves handling a high volume of calls and creating positive experiences for each caller.

You will listen to customers to understand their needs, address inquiries, and deliver accurate, efficient responses. The position requires flexibility to work any shift, including nights and weekends, and a high school diploma.