Customer Delight Specialist — Flexible Shifts

iQor, Inc.; Iloilo; On-site; PHP 138,000 - 248,000; Full time

Job summary

iQor, Inc. in the Philippines seeks polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service over the phone. Agents handle a high volume of inbound and outbound calls and aim to create a positive experience for each caller.

Applicants should have a high school diploma or equivalent and be able to work independently or in a team, maintain accuracy, and commit to consistent attendance; shifts may include nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance required.
• Flexibility to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one-call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various inquiries and concerns.
• Take an active role in educating customers about our clients' products and services.

Skills

Customer service

Team player

Accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines seeks polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service over the phone. Agents handle a high volume of inbound and outbound calls and aim to create a positive experience for each caller.

Applicants should have a high school diploma or equivalent and be able to work independently or in a team, maintain accuracy, and commit to consistent attendance; shifts may include nights and weekends.