Entry-Level Customer Service Agent — Call Center

iQor, Inc.; Bacolod; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone.

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. The role emphasizes empathy, teamwork, and delivering accurate responses.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center or production environment preferred.
• Ability to work independently and in a team.
• Strong attention to accuracy and production standards.
• Must be physically able to attend on-site shifts.
• Willing to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and meet call center metrics while delivering excellent service.
• Meet productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Follow instructions for one-call resolution.
• Deliver amazing service through timely resolution of inquiries and concerns.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Production experience

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to customers via phone.

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. The role emphasizes empathy, teamwork, and delivering accurate responses.