Customer Care Call Center Agent — Flexible Shifts

iQor, Inc.; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls and aim to create a positive experience for every caller. You will listen to customers, address inquiries, and provide accurate responses while maintaining high production standards and teamwork.

Qualifications

• Experience in customer service in a transaction-based environment, showing empathy and compassion.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Team player

Accuracy and production standards

Attendance reliability

Shift flexibility

Education

High school diploma / GED

Job description

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls and aim to create a positive experience for every caller. You will listen to customers, address inquiries, and provide accurate responses while maintaining high production standards and teamwork.