Growth-Oriented Customer Service Agent

iQor, Inc.; Mabalacat; Presencial; PHP 336 000 - 480 000; Tempo integral

Resumo da oferta

iQor, Inc. in the Philippines is expanding its Customer Service team and inviting polite, professional Call Center Agents to represent our clients with remarkable service.

You will handle inbound and outbound calls, listen to customers, resolve inquiries, and strive for first-call resolution while maintaining accuracy and high production standards. We value flexible candidates who can work any shift, including nights and weekends, with a high school diploma or equivalent.

Qualificações

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and especially weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conhecimentos

Customer service

Empathy

Teamwork

Attendance

Shift flexibility

Formação académica

High school diploma

Descrição da oferta de emprego

iQor, Inc. in the Philippines is expanding its Customer Service team and inviting polite, professional Call Center Agents to represent our clients with remarkable service.

You will handle inbound and outbound calls, listen to customers, resolve inquiries, and strive for first-call resolution while maintaining accuracy and high production standards. We value flexible candidates who can work any shift, including nights and weekends, with a high school diploma or equivalent.