Growth-Focused Customer Service Agent

iQor, Inc.; Iloilo; On-site; PHP 223,000 - 335,000; Full time

Job summary

iQor, Inc. in the Philippines is hiring Customer Service Call Center Agents to represent our clients by delivering exceptional service to customers via phone. You will handle high volumes of inbound or outbound calls and work to create a positive caller experience while addressing inquiries accurately.

We value polite, professional communication, the ability to work independently or in a team, and a commitment to attendance and consistent performance across shifts, including nights and weekends.

Qualifications

• Customer service experience in a transaction-based environment is preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma or GED

Job description

iQor, Inc. in the Philippines is hiring Customer Service Call Center Agents to represent our clients by delivering exceptional service to customers via phone. You will handle high volumes of inbound or outbound calls and work to create a positive caller experience while addressing inquiries accurately.

We value polite, professional communication, the ability to work independently or in a team, and a commitment to attendance and consistent performance across shifts, including nights and weekends.