Customer Service Trainee: Growth, Training & Flexible Hours

iQor; Mabalacat; Hybrid; PHP 290,000 - 424,000; Full time

Job summary

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You may handle a high volume of inbound or outbound calls and strive to create a positive experience for every caller.

You will listen to customers to understand their needs, address inquiries, and provide accurate, efficient responses. The role requires on-site presence, teamwork, reliability, and flexibility to work night shifts and

Qualifications

• Empathetic and customer-centric communication.
• Ability to work independently and as part of a team.
• Experience in a production/call center environment.
• Maintains accuracy and meets production standards.
• Physical presence on-site is required to meet objectives.
• Flexibility to work night shifts and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Assist customers with inquiries and resolve issues promptly.
• Build trust with customers and colleagues to support service goals.
• Meet call center metrics and quality standards.
• Strive for first‑call resolution and take ownership of customer needs.
• Educate customers about client products and services.

Skills

Empathy and compassion

Independent and team work

Call center/production experience

Accuracy and productivity

Attendance/punctuality

Night/weekend shift flexibility

Education

High School Diploma or equivalent

Job description

iQor Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service over the phone. You may handle a high volume of inbound or outbound calls and strive to create a positive experience for every caller.

You will listen to customers to understand their needs, address inquiries, and provide accurate, efficient responses. The role requires on-site presence, teamwork, reliability, and flexibility to work night shifts and