Customer Service Agent - Trainee, Flexible Shifts

iQor, Inc.; Iloilo; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

iQor, Inc. in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service via phone.

You will handle a high volume of inbound or outbound calls, listen to customers, and provide accurate, efficient responses to inquiries with a focus on first-call resolution. Candidates should demonstrate empathy, teamwork, and strong communication, with flexibility to work various shifts, including nights and weekends.

Formación

• High school diploma or equivalent required.
• Ability to handle high-volume calls with accuracy.
• Willingness to work any shift including nights and weekends.
• Excellent communication and listening skills.
• Able to work independently and as part of a team.

Responsabilidades

• Handle inbound and outbound calls and greet customers energetically.
• Provide accurate and timely responses to inquiries.
• Build positive relationships with customers and colleagues.
• Strive to meet and exceed call center metrics and quality standards.
• Educate customers about client products and services.
• Resolve issues on first contact where possible.

Conocimientos

Empathy

Teamwork

Communication

Attention to detail

Adaptability

Educación

High school diploma

Descripción del empleo

iQor, Inc. in the Philippines (Iloilo) is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service via phone.

You will handle a high volume of inbound or outbound calls, listen to customers, and provide accurate, efficient responses to inquiries with a focus on first-call resolution. Candidates should demonstrate empathy, teamwork, and strong communication, with flexibility to work various shifts, including nights and weekends.