Customer Service Call Center Agent - Growth Path

iQor; Iloilo; Sur place; PHP 201 000 - 357 000; Plein temps

Résumé du poste

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by handling inbound and outbound calls. You will listen to customers, address inquiries, and provide accurate, efficient responses while aiming for first-call resolution.

We value empathy, teamwork, and reliability, with flexible shifts including nights and weekends. A high school diploma or equivalent is required, and consistent attendance is essential in

Qualifications

• Must demonstrate empathy and compassion.
• Able to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and production standards.
• Physical attendance is essential to success.
• Flexible to work any shift, including nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients and customers based on trust.
• Meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Deliver effective and timely resolution of customer inquiries and concerns.
• Educate customers about clients' products and services.

Connaissances

Empathy

Teamwork

Independent work

Accuracy

Flexible shifts

Formation

High school diploma or equivalent

Description du poste

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by handling inbound and outbound calls. You will listen to customers, address inquiries, and provide accurate, efficient responses while aiming for first-call resolution.

We value empathy, teamwork, and reliability, with flexible shifts including nights and weekends. A high school diploma or equivalent is required, and consistent attendance is essential in