Customer Service Call Center Agent — Growth, Training, and Impact

iQor (branded as iQor CXBPO™); Davao City; On-site; PHP 167,000 - 257,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle high volumes of inbound and outbound calls while aiming for a positive caller experience and first-call resolution.

Ideal candidates have prior customer service experience in transaction-based environments, can work independently or in a team, and maintain accuracy and attendance.

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team.
• Flexible to work nights and weekends.
• Must maintain accuracy and meet productivity standards.
• Predictable attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet call center metrics while providing excellent and consistent customer service.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one-call resolution.
• Deliver excellent customer service through timely resolution of inquiries and concerns.
• Educate customers about clients' products and services.

Skills

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Shifts flexibility

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone. You will handle high volumes of inbound and outbound calls while aiming for a positive caller experience and first-call resolution.

Ideal candidates have prior customer service experience in transaction-based environments, can work independently or in a team, and maintain accuracy and attendance.