Customer Care Agent — Call Center Pro

iQor, Inc.; Davao City; On-site; PHP 6,900 - 11,000; Full time

Job summary

iQor, Inc. is hiring a friendly Customer Service Call Center Agent in the Philippines. You will handle inbound/outbound calls, assist customers, and contribute to a positive, performance-driven team environment.

Ideal candidates have a high school diploma or equivalent, reliable attendance, and the ability to work independently or with others. Training is provided to help you grow within a supportive culture.

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team.
• Predictable and consistent attendance.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attendance reliability

Education

High school diploma or equivalent

Job description

iQor, Inc. is hiring a friendly Customer Service Call Center Agent in the Philippines. You will handle inbound/outbound calls, assist customers, and contribute to a positive, performance-driven team environment.

Ideal candidates have a high school diploma or equivalent, reliable attendance, and the ability to work independently or with others. Training is provided to help you grow within a supportive culture.