Customer Experience Champion — Call Center Agent

iQor, Inc.; Talisay; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

Agents manage a high volume of inbound and outbound calls and strive to create a positive experience for every caller. The role emphasizes dependable attendance, teamwork, and accuracy while meeting productivity and quality targets.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail) is preferred.
• Ability to work independently and in a team.
• Strong attention to accuracy and production standards.
• Reliable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Independence

Accuracy

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

Agents manage a high volume of inbound and outbound calls and strive to create a positive experience for every caller. The role emphasizes dependable attendance, teamwork, and accuracy while meeting productivity and quality targets.