Customer Care Specialist — Growth, Training & Incentives

Neksjob Philippines; Misamis Oriental; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative (CSR) to handle inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction while delivering friendly and professional service.

Key tasks include handling calls about account details, product information, and order updates; explaining company policies and options; analyzing and resolving customer issues calmly; aiming to resolve on first contact; and

Qualifications

• Superb verbal communication and active listening.
• Basic computer literacy.
• 6 months call center experience or more.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Job description

Neksjob Philippines is seeking a Customer Service Representative (CSR) to handle inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction while delivering friendly and professional service.

Key tasks include handling calls about account details, product information, and order updates; explaining company policies and options; analyzing and resolving customer issues calmly; aiming to resolve on first contact; and