Entry-Level Customer Care Specialist: Training & Growth

Neksjob Philippines; Misamis Oriental; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity incentives

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring an Entry Level Call Center Agent to support customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues while maintaining accurate account records.

This role emphasizes clear communication, active listening, and basic computer skills. Immediate start, full-time opportunities, and employee-oriented incentives are offered.

Qualifications

• Excellent communication skills required.
• Strong listening abilities.
• Basic computer proficiency required.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Excellent communication skills

Active listening

Basic computer proficiency

Job description

Neksjob Philippines is hiring an Entry Level Call Center Agent to support customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues while maintaining accurate account records.

This role emphasizes clear communication, active listening, and basic computer skills. Immediate start, full-time opportunities, and employee-oriented incentives are offered.