Customer Care Specialist - Inbound Support + Equity & Bonuses

Neksjob Philippines; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months call center experience. You will work in a fast-paced environment with opportunities for growth.

Qualifications

• At least 6 months call center experience

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Call center experience

Job description

Neksjob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months call center experience. You will work in a fast-paced environment with opportunities for growth.