Customer Care Agent: Inbound Support & Growth Perks

Neksjob Philippines; Davao del Sur; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Care Representative to handle inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and aim for high customer satisfaction.

Ideal candidates possess superb verbal communication, active listening, and basic computer literacy. You will maintain accurate records and explain policies clearly, contributing to efficient issue resolution and excellent service.

Qualifications

• Superb verbal communication skills.
• Active listening habits.
• Basic computer literacy.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.
• Some of our features may not work properly on your device.

Skills

Verbal communication

Active listening

Basic computer literacy

Job description

Neksjob Philippines is seeking a Customer Care Representative to handle inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and aim for high customer satisfaction.

Ideal candidates possess superb verbal communication, active listening, and basic computer literacy. You will maintain accurate records and explain policies clearly, contributing to efficient issue resolution and excellent service.