Inbound Support Specialist - Customer Care & Growth Incentives

Neksjob Philippines; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues with a focus on clear communication and customer satisfaction.

Join a team that values strong listening skills, basic computer proficiency, and the ability to handle inquiries across multiple channels in a fast-paced environment.

Qualifications

• At least 6 months call center experience.
• Strong communication and active listening abilities.
• Basic computer proficiency and ability to navigate systems.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Call center exp

Multichannel support

Communication skills

Job description

Neksjob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will address inquiries, provide product information, and resolve technical issues with a focus on clear communication and customer satisfaction.

Join a team that values strong listening skills, basic computer proficiency, and the ability to handle inquiries across multiple channels in a fast-paced environment.