Customer Service Specialist — No Experience Needed, Perks & Growth

Neksjob Philippines; Parañaque; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Government mandated benefits

Job summary

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. The role emphasizes clear communication, active listening, and problem solving as you assist with product information and account inquiries.

The position is on-site in Paranaque with no prior experience required and full-time hours. Training and development opportunities accompany the role for career growth.

Qualifications

• Join our team as a Customer Service Representative! You’ll support customers through phone, email, and chat by answering inquiries, providing product information, and troubleshooting technical concerns.
• We’re looking for candidates with strong communication skills, active listening abilities, and basic computer proficiency.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Customer service

Communication

Active listening

Problem solving

Phone etiquette

Education

High School diploma or equivalent

Job description

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. The role emphasizes clear communication, active listening, and problem solving as you assist with product information and account inquiries.

The position is on-site in Paranaque with no prior experience required and full-time hours. Training and development opportunities accompany the role for career growth.