Enterprise Technical Onboarding Specialist (EST Nights)

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 840,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Team events and activities

Job summary

MicroSourcing in the Philippines is seeking a Technical Onboarding Specialist to lead onboarding and implementation for enterprise accounts, ensuring accurate configuration aligned with business objectives. You will build scalable account structures across business units and markets, perform keyword research and analytics configuration, and coordinate with customers and internal teams to deliver on time.

Fluent English, 2+ years in implementation or customer-facing roles, and EST business hours

Qualifications

• At least 2 years in implementation or a related customer-facing role.
• Strong English-language written and verbal communication skills.
• Experience communicating with customers via phone or video conference.
• Ability to explain technical concepts clearly to varied audiences.
• Strong project management and organizational skills with multitasking.
• Advanced spreadsheet skills and handling large datasets.
• Experience using AI tools to improve productivity and workflows.

Responsibilities

• Lead onboarding and implementation of enterprise accounts with accurate configuration.
• Develop scalable account structures across units, geographies, and audiences.
• Conduct keyword research, categorization, and competitive research within the platform.
• Configure AI Search Performance tracking and customer personas.
• Partner with customers to understand their search strategy and requirements.
• Configure and troubleshoot analytics integrations (GA4, Adobe Analytics).
• Coordinate solutions with customers and internal teams when issues arise.
• Maintain clear communication on progress, risks, and next steps.
• Create implementation plans, trackers, and documentation to stay on schedule.
• Present research findings and recommendations to customers and stakeholders.
• Manage multiple enterprise implementations with accuracy and timelines.
• Use AI tools to support research, analysis, and process improvement.
• Identify opportunities to standardize and automate processes and contribute to training.

Skills

English proficiency

Project management

Customer-facing experience

Analytical skills

Communication

Independent work

Organizational skills

AI tools usage

Tools

Google Analytics 4

Adobe Analytics

Conductor platform

Keyword research tools

Job description

MicroSourcing in the Philippines is seeking a Technical Onboarding Specialist to lead onboarding and implementation for enterprise accounts, ensuring accurate configuration aligned with business objectives. You will build scalable account structures across business units and markets, perform keyword research and analytics configuration, and coordinate with customers and internal teams to deliver on time.

Fluent English, 2+ years in implementation or customer-facing roles, and EST business hours