Enterprise Support Specialist — Onsite Night Shift (EST)

MicroSourcing; Manila; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Job summary

MicroSourcing in Manila-Eastwood is seeking a Support Specialist to lead onboarding and enterprise account implementations, ensuring accurate configuration and scalable structures across units and markets. You will configure AI search performance tracking, work with GA4/Adobe Analytics, and collaborate with customers to align search strategies with business priorities.

The role is onsite with night shifts, offering competitive rewards, healthcare from day one, and performance bonuses.

Qualifications

• Minimum 2 years in implementation or a related customer-facing role.
• Strong English-language proficiency with excellent written and verbal communication skills.
• Experience communicating directly with customers through phone or video conference.
• Ability to explain technical and strategic concepts clearly to different audiences.
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities.
• Ability to work independently, exercise sound judgment, and take ownership of complex projects.
• Advanced spreadsheet skills and experience working with large, complex datasets.
• Strong analytical skills with close attention to accuracy, consistency, and data quality.
• Experience using AI tools to improve productivity, analysis, documentation, and operational workflows.
• Willingness and ability to work full-time during EST business hours.

Responsibilities

• Lead onboarding and implementation of enterprise customer accounts.
• Develop scalable account structures across business units, product lines, geographic markets, and audience segments.
• Conduct keyword research, categorization, page grouping, and competitive research within the platform.
• Configure AI Search Performance tracking, including customer personas, topics, and prompts.
• Partner with customers to understand their search strategy, reporting requirements, competitive landscape, and business priorities.
• Configure, validate, and troubleshoot analytics integrations, including GA4 and Adobe Analytics.
• Investigate data discrepancies and integration issues and coordinate solutions with customers and internal teams.
• Maintain clear communication with customers regarding implementation progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation to keep projects organized and on schedule.
• Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders.
• Manage multiple enterprise implementation projects while maintaining accuracy and adherence to timelines.
• Use AI tools to support research, analysis, documentation, quality assurance, problem-solving, and process improvement.
• Identify opportunities to standardize and automate implementation processes and contribute to internal best practices and training.

Skills

English proficiency

Written & verbal comms

Customer communication

Project management

Data analysis

Independent work

Organization

AI tools usage

Tools

Conductor platform

Google Analytics 4

Adobe Analytics

Job description

MicroSourcing in Manila-Eastwood is seeking a Support Specialist to lead onboarding and enterprise account implementations, ensuring accurate configuration and scalable structures across units and markets. You will configure AI search performance tracking, work with GA4/Adobe Analytics, and collaborate with customers to align search strategies with business priorities.

The role is onsite with night shifts, offering competitive rewards, healthcare from day one, and performance bonuses.