Implementation Specialist I: Enterprise Onboarding

Manatal; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare coverage

Dependant coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life balance

Career growth

Inclusive culture

Job summary

MicroSourcing in Eastwood, Quezon City, Philippines, is seeking an Implementation Specialist I to lead onboarding and implement enterprise customer accounts, ensuring configurations align with business objectives. This onsite role follows EST business hours and collaborates across units to build scalable account structures.

You will conduct research, configure analytics integrations (GA4, Adobe), and manage multiple implementations with a focus on data accuracy and timely delivery.

Qualifications

• At least 2 years of relevant implementation or customer-facing experience.
• Strong English-language proficiency with excellent written and verbal communication skills.
• Experience communicating directly with customers via phone or video conference.
• Ability to explain technical and strategic concepts clearly to different audiences.
• Strong project management and organizational skills with the ability to manage multiple implementations.
• Ability to work independently and take ownership of complex projects.
• Advanced spreadsheet skills and experience handling large datasets.
• Strong analytical skills with attention to data quality.
• Experience using AI tools to improve productivity and workflows.
• Willingness to work full-time during EST business hours.

Responsibilities

• Lead onboarding and implementation of enterprise customer accounts with accurate configuration.
• Develop scalable account structures across business units, product lines, and markets.
• Conduct keyword research, categorization, page grouping, and competitive research.
• Configure AI Search Performance tracking including personas, topics, and prompts.
• Partner with customers to understand search strategy, reporting, and priorities.
• Configure and troubleshoot analytics integrations (GA4, Adobe Analytics).
• Investigate data discrepancies and coordinate solutions with customers and internal teams.
• Maintain clear communication on progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation.
• Present research findings, recommendations, and strategies to customers and stakeholders.
• Manage multiple enterprise implementations with timelines.
• Use AI tools to support research, documentation, QA, and process improvement.
• Identify opportunities to standardize and automate implementation processes.

Skills

Implementation

Customer-facing

Project management

English proficiency

Data analysis

AI tools

Tools

Conductor platform

Google Analytics 4

Adobe Analytics

AI tooling

Job description

MicroSourcing in Eastwood, Quezon City, Philippines, is seeking an Implementation Specialist I to lead onboarding and implement enterprise customer accounts, ensuring configurations align with business objectives. This onsite role follows EST business hours and collaborates across units to build scalable account structures.

You will conduct research, configure analytics integrations (GA4, Adobe), and manage multiple implementations with a focus on data accuracy and timely delivery.