Enterprise Implementation Project Manager – Onsite, Night Shift

MicroSourcing; Manila; On-site; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing seeks a Project Manager to lead onboarding and implementation for enterprise customer accounts from Eastwood, Quezon City. This onsite role operates during EST business hours, coordinating across units to align configurations with client objectives.

The ideal candidate will manage multiple implementations, communicate clearly with customers, and leverage AI tools for research, analysis, and process improvement. Join a company that values growth and collaboration.

Qualifications

• At least 2 years of relevant experience in implementation or a related customer-facing role.
• Strong English-language proficiency with excellent written and verbal communication skills.
• Experience communicating directly with customers through phone or video conference.
• Ability to explain technical and strategic concepts clearly to different audiences.
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities.
• Ability to work independently, exercise sound judgment, and take ownership of complex projects.
• Advanced spreadsheet skills and experience working with large, complex datasets.
• Strong analytical skills with close attention to accuracy, consistency, and data quality.
• Experience using AI tools to improve productivity, analysis, documentation, and operational workflows.
• Willingness and ability to work full-time during Eastern Standard Time (EST) business hours.

Responsibilities

• Lead the onboarding and implementation of enterprise customer accounts, ensuring accurate configuration aligned with business objectives.
• Develop scalable account structures across business units, product lines, geographic markets, and audience segments.
• Conduct keyword research, categorization, page grouping, and competitive research within the platform.
• Configure AI Search Performance tracking, including customer personas, topics, and prompts.
• Partner with customers to understand their search strategy, reporting requirements, competitive landscape, and business priorities.
• Configure, validate, and troubleshoot analytics integrations, including Google Analytics 4 and Adobe Analytics.
• Investigate data discrepancies and integration issues and coordinate solutions with customers and internal teams.
• Maintain clear communication with customers regarding implementation progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation to keep projects organized and on schedule.
• Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders.
• Manage multiple enterprise implementation projects while maintaining accuracy and adherence to timelines.
• Use AI tools to support research, analysis, documentation, quality assurance, problem-solving, and process improvement.
• Identify opportunities to standardize and automate implementation processes and contribute to internal best practices and training.

Job description

MicroSourcing seeks a Project Manager to lead onboarding and implementation for enterprise customer accounts from Eastwood, Quezon City. This onsite role operates during EST business hours, coordinating across units to align configurations with client objectives.

The ideal candidate will manage multiple implementations, communicate clearly with customers, and leverage AI tools for research, analysis, and process improvement. Join a company that values growth and collaboration.