Technical Specialist: Enterprise Onboarding & Analytics

MicroSourcing; Manila; On-site; PHP 781,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Technical Specialist to lead onboarding and implementation for enterprise customer accounts onsite in Eastwood, QC, with EST night hours. The role focuses on configuring systems, building scalable account structures, and partnering with customers to align search strategies with business goals.

You’ll leverage AI tools, GA4, and Adobe Analytics to ensure accurate analytics integration, data quality, and actionable insights, while managing multiple projects and

Qualifications

• At least 2 years of relevant experience in implementation or a customer-facing role.
• Strong English-language proficiency with excellent written and verbal communication skills.

Responsibilities

• Lead the onboarding and implementation of enterprise customer accounts, ensuring accurate configuration aligned with business objectives.
• Develop scalable account structures across business units, product lines, geographic markets, and audience segments.
• Conduct keyword research, categorization, page grouping, and competitive research within the platform.
• Configure AI Search Performance tracking, including customer personas, topics, and prompts.
• Partner with customers to understand their search strategy, reporting requirements, competitive landscape, and business priorities.
• Configure, validate, and troubleshoot analytics integrations, including Google Analytics 4 and Adobe Analytics.
• Investigate data discrepancies and integration issues and coordinate solutions with customers and internal teams.
• Maintain clear communication with customers regarding implementation progress, requirements, risks, and next steps.
• Create implementation plans, progress trackers, and documentation to keep projects organized and on schedule.
• Present research findings, account structure recommendations, and implementation strategies to customers and internal stakeholders.
• Manage multiple enterprise implementation projects while maintaining accuracy and adherence to timelines.
• Use AI tools to support research, analysis, documentation, quality assurance, problem-solving, and process improvement.
• Identify opportunities to standardize and automate implementation processes and contribute to internal best practices and training.

Skills

Onboarding

Implementation

Keyword research

SEO

Analytics

Project management

Communication

Data analysis

AI tools

Business strategy

Tools

Google Analytics 4

Adobe Analytics

Conductor platform

Job description

MicroSourcing is seeking a Technical Specialist to lead onboarding and implementation for enterprise customer accounts onsite in Eastwood, QC, with EST night hours. The role focuses on configuring systems, building scalable account structures, and partnering with customers to align search strategies with business goals.

You’ll leverage AI tools, GA4, and Adobe Analytics to ensure accurate analytics integration, data quality, and actionable insights, while managing multiple projects and