Energetic CSR - Call Center (Flexible Shifts)

iQor, Inc.; Mabalacat; Presencial; PHP 201.000 - 357.000; Jornada completa

Descripción de la vacante

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

Agents handle high volumes of inbound and outbound calls, listening to understand the reason for the call and providing accurate, efficient responses. The role emphasizes building lasting relationships, meeting productivity and quality standards, and ownership of customer issues.

Formación

• Experience in customer service, preferably in call center or retail.
• Ability to work independently and in a team.
• Maintains accuracy and production standards.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Conocimientos

Customer service

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor, Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to their customers via phone.

Agents handle high volumes of inbound and outbound calls, listening to understand the reason for the call and providing accurate, efficient responses. The role emphasizes building lasting relationships, meeting productivity and quality standards, and ownership of customer issues.