Energetic Call Center Agent | Flexible Shifts

iQor, Inc.; Mabalacat; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone.

The role involves handling a high volume of inbound and outbound calls, listening to customers to understand their needs, and providing accurate and efficient responses. Responsibilities include answering calls with energy, building relationships, meeting productivity and quality standards, and striving for first-call resolution.

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls as needed to assist customers.
• Maintain relationships with clients and teammates on a reliable basis.
• Meet call center metrics and quality standards.
• Strive for first-call resolution and ownership of customer issues.
• Provide accurate information and guidance to customers.

Skills

Customer service

Team player

Accuracy

Attendance

Flexibility

Education

High school diploma

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone.

The role involves handling a high volume of inbound and outbound calls, listening to customers to understand their needs, and providing accurate and efficient responses. Responsibilities include answering calls with energy, building relationships, meeting productivity and quality standards, and striving for first-call resolution.