Dynamic Call Center Agent - Flexible Shifts

iQor, Inc.; Santa Rosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone.

You will handle a high volume of inbound/outbound calls, listen to customers to understand their needs, and provide accurate and efficient responses. The role requires empathy, the ability to work independently or in a team, and a commitment to meeting productivity and quality metrics.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Educate customers about our clients products and services.

Skills

Customer service

Team collaboration

Accuracy & productivity

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor, Inc. in the Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone.

You will handle a high volume of inbound/outbound calls, listen to customers to understand their needs, and provide accurate and efficient responses. The role requires empathy, the ability to work independently or in a team, and a commitment to meeting productivity and quality metrics.