Energetic Call Center Agent - Inbound & Outbound

iQor (Philippines), Inc.; Iligan; Presencial; PHP 167.000 - 257.000; Jornada completa

Descripción de la vacante

iQor (Philippines), Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls, listen to customers, address inquiries, and provide accurate responses while maintaining a positive caller experience. Responsibilities include greeting customers, building relationships, meeting metrics, achieving first call resolution, and educating customers

Formación

• Experience in customer service in a call center or retail environment.
• Ability to work independently and as part of a team.
• Strong problem solving skills.
• Maintain accuracy and production standards.
• Predictable, consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and team members on trust and reliability.
• Aim to meet call center metrics while delivering excellent service.
• Meet productivity and quality standards for the department.
• Strive for first call resolution and own customer needs.
• Follow instructions for one-call customer resolution.
• Deliver amazing service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Conocimientos

Customer service experience

Empathy

Teamwork

Problem solving

Attention to detail

Shift flexibility

Educación

High school diploma

G.E.D.

Trade/Vocational certificate

Descripción del empleo

iQor (Philippines), Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls, listen to customers, address inquiries, and provide accurate responses while maintaining a positive caller experience. Responsibilities include greeting customers, building relationships, meeting metrics, achieving first call resolution, and educating customers