Dynamic Call Center Agent: Inbound & Outbound

iQor (Philippines), Inc.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

iQor Philippines, Inc. is seeking polite and professional Customer Service Call Center Agents. You will represent clients by delivering remarkable service to customers via phone, handling high volumes of inbound or outbound calls, listening to understand inquiries, and providing accurate solutions.

Role emphasizes empathy, pace, and the ability to meet call center metrics while maintaining accuracy. Training will cover client products and services to resolve issues efficiently.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Problem solving

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor Philippines, Inc. is seeking polite and professional Customer Service Call Center Agents. You will represent clients by delivering remarkable service to customers via phone, handling high volumes of inbound or outbound calls, listening to understand inquiries, and providing accurate solutions.

Role emphasizes empathy, pace, and the ability to meet call center metrics while maintaining accuracy. Training will cover client products and services to resolve issues efficiently.