Employee Relations Specialist

ZUS Coffee Philippines; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

ZUS Coffee Philippines is hiring a Senior Executive in People Operations to drive strategic workforce initiatives, enhance employee experience, and improve operational efficiency across the organization.

The role emphasizes employee relations, engagement, and movement management, with interaction across HR and legal teams to ensure compliance and fair practices. This position requires leadership and discretion in a multi-site retail environment.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• Minimum 5 years of progressive HR experience, preferably in employee relations, performance management, or engagement.
• Solid knowledge of Philippine labor laws, disciplinary procedures, and HR best practices.
• Strong interpersonal, communication, and problem-solving skills.
• Proficient in MS Office and HR systems; experience in HRIS or performance platforms is an advantage.
• Discreet, professional, and capable of handling sensitive information.
• Experience in a large or multi-site organization (e.g., food, retail, manufacturing, BPO).

Responsibilities

• Assist in handling employee grievances and workplace conflict resolution.
• Support investigations into employee complaints and disciplinary matters.
• Help ensure compliance with labor laws, company policies, and union agreements.
• Maintain accurate documentation of employee relations cases and outcomes.
• Collaborate with HR and legal teams to implement corrective actions.
• Support internal investigations and recommend resolutions in alignment with company values and legal requirements.
• Monitor employee morale and workplace dynamics; propose proactive engagement initiatives.
• Prepare documentation and reports for labor audits, hearings, and compliance inspections.
• Accurate recording and maintaining of all administrative cases files and NLRC cases documentation.

Skills

HR relationship skills

Interpersonal skills

Discretion

MS Office

HR systems

Education

Bachelor’s degree in HR, Psychology, BA

Tools

HRIS

MS Office

Job description

As a Senior Executive in People Operations, you will be part in transforming the People Operations function by driving strategic workforce initiatives, fostering a culture of excellence and inclusion. Committed to optimizing employee experience and operational efficiency across all levels of the organization.

JOB RESPONSIBILITIES

Employee Relations

• Assist in handling employee grievances and workplace conflict resolution
• Support investigations into employee complaints and disciplinary matters
• Help ensure compliance with labor laws, company policies, and union agreements
• Maintain accurate documentation of employee relations cases and outcomes
• Collaborate with HR and legal teams to implement corrective actions
• Support internal investigations and recommend resolutions in alignment with company values and legal requirements.
• Monitor employee morale and workplace dynamics; propose proactive engagement initiatives.
• Prepare documentation and reports for labor audits, hearings, and compliance inspections.
• Accurate recording and maintaining of all administrative cases files and NLRC cases documentation.

Employee Engagement

• Track the effectiveness of engagement strategies and propose data-driven enhancements.
• Act as a culture ambassador, promoting company values and reinforcing positive employee experiences.

Part 2 – Secondary roles which supports the primary roles above

Employee Movement

• Responsible for documenting and coordinating internal employee movements such as promotions, lateral transfers, reassignments, and role changes.
• Ensures accurate tracking of workforce changes and updates HR systems to reflect organizational movements.
• Accurate monitoring of employees due for 3rd and 5th month evaluation.

HR Communications

• Draft, and distribute official HR communications such as policy announcements, memos, event notices, and employee advisories.
• Ensure consistency, clarity, and alignment of messaging with the company’s tone, culture, and HR standards.
• Collaborate with internal stakeholders to ensure timely dissemination of information across departments and locations.
• Maintain templates and communication records to support documentation and compliance requirements.

JOB COMPETENCIES/REQUIREMENTS

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• Minimum 5 years of progressive HR experience, preferably with a focus on employee relations, performance management, or engagement.
• Solid knowledge of Philippine labor laws, disciplinary procedures, and HR best practices.
• Strong interpersonal, communication, and problem-solving skills.
• Proficient in MS Office and HR systems; experience in HRIS or performance platforms is an advantage.
• Discreet, professional, and capable of handling sensitive information.
• Experience in a large or multi-site organization (e.g., food, retail, manufacturing, BPO).