HR Employee Relations Staff

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION; Pasay; On-site; PHP 335,000 - 580,000; Full time

Job summary

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION is recruiting an Employee Relations Specialist to address staff concerns and ensure fair, timely resolution. The role emphasizes investigations, documentation, and enforcing HR policies across the organization.

You will collaborate with department heads, maintain confidential records, and support operations during weekends or extended hours as required by operations.

Qualifications

• Bachelor's degree in HRM, Psychology, or related field.
• Experience in Employee Relations or HR preferred.
• Knowledge of Philippine labor standards.
• Strong communication, interpersonal and conflict-resolution skills.
• Ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Detail-oriented with ability to manage multiple cases.

Responsibilities

• Handle and respond to employee concerns, complaints, and workplace issues promptly and professionally.
• Assist in employee relations investigations and gather information.
• Prepare notices and reports such as NTE, NOD, memoranda, incident reports.
• Maintain accurate records of disciplinary cases and actions.
• Ensure confidentiality and proper filing of employee relations records.
• Coordinate with department heads on attendance, conflicts, and disciplinary matters.
• Monitor attendance and coordinate with departments for action.
• Provide guidance on policies, benefits, and HR processes.
• Resolve workplace conflicts and facilitate communication between staff and management.

Skills

Communication

Interpersonal skills

Conflict resolution

Documentation

Discretion & confidentiality

Organizational skills

Time management

Detail-oriented

Education

Bachelor's degree in HRM/Psychology/Business Admin or related field

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

This role involves handling and responding to employee concerns, complaints, and workplace issues in a timely and professional manner, while assisting in conducting employee relations investigations and maintaining accurate records of disciplinary cases and corrective actions.

Key responsibilities

• Handle and respond to employee concerns, complaints, and workplace issues in a timely and professional manner

• Assist in conducting employee relations investigations and gathering relevant information, documents, and statements

• Assist in the preparation and issuance of Notice to Explain (NTE), Notice of Decision (NOD), memoranda, incident reports, and other employee relations documents

• Monitor and maintain accurate records of employee disciplinary cases, incidents, and corrective actions

• Ensure proper documentation and filing of employee relations records while maintaining confidentiality

• Assist in the implementation and enforcement of company policies, rules, regulations, and procedures

• Coordinate with department heads and supervisors regarding employee concerns, attendance issues, workplace conflicts, and disciplinary matters

• Monitor employee attendance, tardiness, absences, and other attendance-related concerns and coordinate with the concerned departments for appropriate action

• Provide guidance to employees regarding company policies, procedures, benefits, and HR processes

• Assist in resolving workplace conflicts and facilitate proper communication between employees and management

About you

• Bachelor's degree in Human Resource Management, Psychology, Business Administration, or a related field

• Experience in Employee Relations, Human Resources, Labor Relations, or HR Operations is preferred

• Knowledge of basic HR policies, employee relations practices, and Philippine labor standards

• Strong communication, interpersonal, and conflict-resolution skills

• Good documentation and report-writing skills

• Able to handle confidential and sensitive employee information with discretion

• Strong organizational and time-management skills

• Detail-oriented and able to manage multiple employee concerns and cases simultaneously

• Proficient in Microsoft Office applications, particularly Word and Excel

• Willing to work on weekends, holidays, or extended hours when required by operations