Empathetic Customer Service Advisor - Fast-Paced Support

Concentrix; Baguio; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor - Homecoming in Baguio. You will interface with customers via inbound/outbound calls or online channels, delivering support and resolving routine issues according to client requirements.

The role emphasizes courteous service, accurate documentation, and collaboration to meet KPIs. You may rotate shifts and contribute to customer satisfaction and business outcomes.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; flexible and adaptive to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client requirements.
• Provide customer service support and resolve routine problems.
• Ensure service meets contractual KPIs.
• Clarify requirements and use tools to resolve customer issues.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes and records.
• Participate in activities to improve satisfaction and business performance.
• Offer additional products and/or services.
• Document and retrieve information in call tracking systems.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

PC Navigation

Job description

Concentrix is seeking a Customer Service Advisor - Homecoming in Baguio. You will interface with customers via inbound/outbound calls or online channels, delivering support and resolving routine issues according to client requirements.

The role emphasizes courteous service, accurate documentation, and collaboration to meet KPIs. You may rotate shifts and contribute to customer satisfaction and business outcomes.