Customer Support Specialist – Fast-Paced & Empathetic

Concentrix; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix Fort Bonifacio in Taguig is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering professional support and resolving routine issues. The role emphasizes empathetic communication, accuracy in documentation, and KPI-driven performance in a fast-paced environment.

Ideal candidates have a high school diploma and 3–6 months of related experience, with strong PC skills and a customer-focused mindset.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.
• Dependable with attention to detail; able to multitask.

Responsibilities

• Interface with customers via inbound/outbound calls or Internet per client.
• Resolve routine problems and provide customer service support.
• Meet contractual KPIs and clarify customer requirements.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products/services for effective support.
• Document and complete work accurately; update accounts as required.
• Contribute to activities to improve customer satisfaction and performance.
• Offer additional products or services when appropriate.
• Track and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

PC proficiency

Education

High school diploma

Tools

CRM software

Job description

Concentrix Fort Bonifacio in Taguig is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering professional support and resolving routine issues. The role emphasizes empathetic communication, accuracy in documentation, and KPI-driven performance in a fast-paced environment.

Ideal candidates have a high school diploma and 3–6 months of related experience, with strong PC skills and a customer-focused mindset.