Customer Experience Advisor

Concentrix; Baguio; On-site; PHP 180,000 - 260,000; Full time

Job summary

Concentrix in Baguio is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering support and resolving routine issues for client products and services. You will greet customers professionally, document interactions, and maintain knowledge of offerings while meeting contractual KPIs.

The role emphasizes empathy, accuracy, and teamwork, with opportunities to offer additional products and services.

Qualifications

• High school diploma or equivalent required; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Proficient computer navigation and PC knowledge.
• Detail-oriented with the ability to multi-task.
• Patient and able to stay professional in repetitive work.
• Able to work in a team and independently.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements and use tools to resolve customer issues.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Document calls accurately and update accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and services.
• Track and retrieve information in call systems.
• Respond to inquiries by directing to materials or senior staff.

Skills

Customer service orientation

Communication skills

PC literacy

Attention to detail

Teamwork & adaptability

Patience in customer contact

Education

High school diploma or equivalent

Job description

Concentrix in Baguio is seeking a Customer Service Advisor to handle inbound and outbound calls and online inquiries, delivering support and resolving routine issues for client products and services. You will greet customers professionally, document interactions, and maintain knowledge of offerings while meeting contractual KPIs.

The role emphasizes empathy, accuracy, and teamwork, with opportunities to offer additional products and services.