Customer Experience Advisor - Baguio City

Concentrix; Baguio; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor in Baguio to support customers via inbound/outbound calls and online channels. You will resolve routine problems, maintain knowledge of client offerings, and document interactions accurately.

The role emphasizes empathy, accuracy, and the ability to work in a fast-paced environment with shift flexibility. High school diploma and some experience are preferred.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Demonstrate patience in all customer contact situations; maintaining a pleasant and professional tone.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service orientation

Strong communication skills

PC knowledge

Multitasking

Team player

Attention to detail

Patience with customers

Adaptability

Shift flexibility

Education

High school diploma

Tools

PC / computer basics

Job description

Concentrix is seeking a Customer Service Advisor in Baguio to support customers via inbound/outbound calls and online channels. You will resolve routine problems, maintain knowledge of client offerings, and document interactions accurately.

The role emphasizes empathy, accuracy, and the ability to work in a fast-paced environment with shift flexibility. High school diploma and some experience are preferred.