Customer Support Associate I - Fast-Paced Empathetic Help

Concentrix; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is hiring for a Baguio-based Customer Support Associate I. You will interface with customers via inbound/outbound calls or online channels, delivering service aligned with contractual KPIs. The role emphasizes empathy, accurate data handling, and teamwork.

You will maintain basic product knowledge, document interactions, and contribute to customer satisfaction. The position supports a fast-paced environment with rotation of shifts as needed.

Qualifications

• High school diploma or equivalent with some experience preferred.
• Strong customer service orientation and communication skills.
• Proficient in basic computer navigation and data entry.
• Ability to multitask and manage repetitive tasks in a fast-paced environment.
• Demonstrates patience and a professional demeanor in all interactions.
• Willingness to work in shifts and collaborate with a team.

Responsibilities

• Handle inbound/outbound calls and online inquiries to assist customers.
• Ensure service quality meets KPIs and resolves routine issues.
• Clarify requirements and provide clear, empathetic solutions.
• Maintain product knowledge and document interactions accurately.
• Offer additional products/services where appropriate and upsell gently.
• Escalate complex cases to senior staff when necessary.

Skills

Customer service

Communication

Computer navigation

Detail orientation

Multitasking

Team player

Patience

Adaptability

Education

High school diploma

Job description

Concentrix is hiring for a Baguio-based Customer Support Associate I. You will interface with customers via inbound/outbound calls or online channels, delivering service aligned with contractual KPIs. The role emphasizes empathy, accurate data handling, and teamwork.

You will maintain basic product knowledge, document interactions, and contribute to customer satisfaction. The position supports a fast-paced environment with rotation of shifts as needed.