Customer Support Associate I — Baguio City

Concentrix; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Baguio, Philippines is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet. You will provide customer service, resolve routine issues, and strive to meet contractual KPIs while documenting interactions accurately.

The role emphasizes courtesy, empathy, and strong communication skills, with flexibility to rotate shifts and work in a fast-paced environment. Training and team collaboration are part of the responsibilities.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail-oriented and dependable with ability to multitask.

Responsibilities

• Interface with customers via inbound/outbound calls or through the Internet.
• Provide customer service support and resolve routine problems.
• Meet contractual KPIs for service delivery.
• Clarify requirements and use resources to provide resolutions.
• Document and note accounts accurately; prepare complete work.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in the call tracking system.
• Refer inquiries to published materials or senior staff when needed.
• Demonstrate empathy and build rapport with customers.

Skills

Customer service

Communication skills

PC knowledge

Teamwork

Attention to detail

Multi-tasking

Patience

Shift flexibility

Time management

Education

High school diploma

Tools

Call tracking software

Job description

Concentrix in Baguio, Philippines is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet. You will provide customer service, resolve routine issues, and strive to meet contractual KPIs while documenting interactions accurately.

The role emphasizes courtesy, empathy, and strong communication skills, with flexibility to rotate shifts and work in a fast-paced environment. Training and team collaboration are part of the responsibilities.