Customer Support Associate I — Baguio (Inbound/Outbound)

Concentrix; Baguio; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix in Baguio City, Philippines, is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering friendly service and problem resolution. You will learn product knowledge, document interactions, and support customers while meeting KPIs.

The role emphasizes strong communication, teamwork, and attention to detail in a fast-paced environment. High school diploma required; training provided; shift availability may apply.

Qualifications

• High school diploma or equivalent preferred with up to 6 months of relevant experience.
• Courteous with strong customer service orientation and communication skills.
• Strong computer navigation and basic software literacy required.
• Able to work in a fast-paced environment and multi-task effectively.

Responsibilities

• Handle inbound and outbound calls and online inquiries.
• Clarify customer requirements and provide resolution using available resources.
• Document interactions accurately in the call tracking system.
• Maintain basic knowledge of client products and services.
• Meet KPIs and contribute to customer satisfaction and business performance.

Skills

Customer service

Communication skills

PC navigation

Multitasking

Teamwork

Education

High school diploma

Tools

CRM system

Call tracking software

Job description

Concentrix in Baguio City, Philippines, is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering friendly service and problem resolution. You will learn product knowledge, document interactions, and support customers while meeting KPIs.

The role emphasizes strong communication, teamwork, and attention to detail in a fast-paced environment. High school diploma required; training provided; shift availability may apply.