Customer Support Associate I — Baguio Tech Hub

Concentrix; Baguio; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is hiring a Customer Support Associate I in Baguio to assist customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and aim to meet service KPIs while maintaining a courteous, professional demeanor.

The role emphasizes empathy, accurate data entry, teamwork, and the ability to adapt to a fast-paced environment with rotating shifts; prior customer service exposure is preferred.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Strong courteous customer service orientation.
• Solid PC navigation skills and computer literacy.
• Effective written and verbal communication.
• Detail-oriented with ability to multi-task in a fast-paced environment.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services.
• Prepare accurate work and notate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or more senior staff.

Skills

Customer service

PC knowledge

Communication skills

Attention to detail

Multi-tasking

Team player

Patience

Flexibility

Education

High school diploma

Job description

Concentrix is hiring a Customer Support Associate I in Baguio to assist customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and aim to meet service KPIs while maintaining a courteous, professional demeanor.

The role emphasizes empathy, accurate data entry, teamwork, and the ability to adapt to a fast-paced environment with rotating shifts; prior customer service exposure is preferred.