Customer Support Specialist - Empathy & KPI Focus

Concentrix; Baguio; Presencial; PHP 180 000 - 240 000; Tempo integral

Resumo da oferta

Concentrix supports customers from its Baguio site, offering a Customer Service Advisor role that handles inquiries via calls and online channels. You’ll work to resolve routine issues, maintain product knowledge, and record interactions accurately in our systems.

The position emphasizes empathy, clear communication, and meeting KPIs in a fast-paced environment, with opportunities for development within a global services organization.

Qualificações

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in written and spoken form.
• Dependable with strong attention to detail.
• Able to multitask and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production environment.
• Able to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts as needed.

Responsabilidades

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide appropriate resolutions.
• Listen attentively and build rapport with customers.
• Greet customers courteously using agreed procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking system.
• Respond to inquiries by referring to published materials or more senior staff.

Descrição da oferta de emprego

Concentrix supports customers from its Baguio site, offering a Customer Service Advisor role that handles inquiries via calls and online channels. You’ll work to resolve routine issues, maintain product knowledge, and record interactions accurately in our systems.

The position emphasizes empathy, clear communication, and meeting KPIs in a fast-paced environment, with opportunities for development within a global services organization.