Baguio-Based Customer Support Specialist

Concentrix; Baguio; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Baguio, Philippines seeks a Customer Service Advisor to handle inbound/outbound calls and online inquiries, resolving routine issues while providing courteous service. You will document interactions, maintain product knowledge, and strive to meet KPI targets in a fast-paced environment.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a team setting. Shifts may rotate as needed.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with strong attention to detail.
• Multitasking ability in a fast-paced environment.
• Flexible to shifts and able to work independently or in a team.
• Patient demeanor in all customer interactions.

Responsibilities

• Interface with customers via inbound/outbound calls or online as required.
• Ensure service delivery meets KPI expectations.
• Clarify requirements and provide resolutions using resources.
• Greet customers courteously and maintain professionalism.
• Maintain basic knowledge of client products or services.
• Document work accurately in account notes and systems.
• Contribute to activities that improve customer satisfaction.
• Suggest additional products or services when appropriate.
• Respond to inquiries by directing to materials or senior staff.

Skills

Customer service orientation

Communication skills

Computer literacy

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Independent work

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Baguio, Philippines seeks a Customer Service Advisor to handle inbound/outbound calls and online inquiries, resolving routine issues while providing courteous service. You will document interactions, maintain product knowledge, and strive to meet KPI targets in a fast-paced environment.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a team setting. Shifts may rotate as needed.