Baguio Customer Care Specialist — Empathetic Support Pro

Concentrix; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is seeking a Baguio Customer Care Specialist to support customers via inbound/outbound calls and online channels. The role emphasizes courteous communication, problem resolution, and accurate documentation, with adherence to client KPIs.

The candidate should be ready for a fast-paced environment and able to work collaboratively in teams. Location is Baguio City, Philippines, with standard full-time hours.

Qualifications

• High school diploma with basic customer service experience is preferred.
• Ability to communicate clearly and courteously with customers.
• Strong attention to detail and accurate data entry.

Responsibilities

• Handle inbound and outbound calls and online inquiries.
• Resolve routine customer issues and provide approved solutions.
• Document interactions and update customer records in the system.
• Maintain knowledge of client products and services.
• Meet KPI targets and participate in process improvements.

Skills

Customer service

Communication skills

PC skills

Multi-tasking

Team player

Attention to detail

Call handling

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is seeking a Baguio Customer Care Specialist to support customers via inbound/outbound calls and online channels. The role emphasizes courteous communication, problem resolution, and accurate documentation, with adherence to client KPIs.

The candidate should be ready for a fast-paced environment and able to work collaboratively in teams. Location is Baguio City, Philippines, with standard full-time hours.