Education Partner Success Manager

Quipper Philippines Inc.; Rizal; On-site; PHP 420,000 - 720,000; Full time

Job summary

Quipper Philippines Inc. is seeking a dedicated Partner Success professional to onboard schools and drive adoption in an assigned area.

You will manage renewals, monitor account health, and intervene early on at-risk accounts, serving as the main liaison with school administrators and stakeholders. As part of the Partner Success department, you’ll coordinate training, activation, and ongoing usage of Quipper products, conduct regular business reviews, and collaborate with Sales to identify

Qualifications

• Bachelor's degree in Education, Business, Information Technology or related field; fresh graduates welcome.
• Teaching background is an advantage but not required; e-learning/education experience an advantage.

Responsibilities

• Own the post-sales relationship of an assigned portfolio of schools from onboarding through renewal, serving as the primary point of contact for school administrators and key stakeholders.
• Lead renewal planning and commercial discussions with partner schools, including presenting utilization, value delivered, enrollment changes, additional license opportunities, and renewal proposals.
• Build and maintain strong relationships with principals, school owners, academic heads, coordinators, and teachers to strengthen long‑term partnerships and improve customer retention.
• Ensure successful implementation and onboarding of Quipper products by coordinating training, activation, and adoption activities for teachers and students.
• Drive product adoption and engagement by regularly monitoring platform usage, conducting business reviews, identifying gaps, and executing action plans to increase utilization.
• Monitor account health through defined success metrics, proactively identify at‑risk schools, and execute intervention plans to improve satisfaction and secure renewals.
• Identify opportunities for additional licenses, new products, and service expansion, and collaborate with Sales to maximize account growth.
• Conduct regular school visits, relationship‑building activities, executive check‑ins, and strategic business reviews throughout the school year.
• Maintain accurate account records, renewal forecasts, customer health updates, and engagement history within company systems.
• Collaborate closely with Sales, Product, Content, and Support teams to resolve client concerns, advocate customer needs, and deliver a consistently high‑quality customer experience.
• Escalate commercial risks, competitive threats, and customer issues early, while recommending strategies to protect revenue and strengthen long‑term retention.

Skills

Presentation

Organization

Communication

Analytical thinking

Time management

Stakeholder management

Customer focus

Education

Bachelor's degree in Education, Business, Information Technology or related field

Tools

Google Workspace

Job description

Quipper Philippines Inc. is seeking a dedicated Partner Success professional to onboard schools and drive adoption in an assigned area.

You will manage renewals, monitor account health, and intervene early on at-risk accounts, serving as the main liaison with school administrators and stakeholders. As part of the Partner Success department, you’ll coordinate training, activation, and ongoing usage of Quipper products, conduct regular business reviews, and collaborate with Sales to identify