Center Partner Success Manager

51Talk Philippines; Pasig; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

51Talk Philippines is seeking a dedicated business consultant to manage a portfolio of 20-30 Center Owners, ensuring profitability, compliance, and ongoing confidence in 51Talk. You will oversee health checks, retention, and expansion initiatives, traveling up to 70% of the time across your region.

The role requires 3+ years in account management or SME consulting, a consultative mindset, and the ability to explain technical requirements to non-tech owners.

Qualifications

• Must have a consultative mindset guiding business owners to succeed.
• 3+ years in Account Management, Franchise Support, or SME Consulting and/or B2B client experience.
• Willing to travel 50-70% of the time within the assigned region.

Responsibilities

• Perform monthly Operational Health Checks to ensure facility standards and quality assurance.
• Serve as first point of escalation for inquiries, system issues, or operational concerns; review center performance monthly.
• Lead expansion efforts through capacity planning and renewal/upgrade of hardware; pitch Expansion Plans.
• Organize quarterly Kapihan sessions to share best practices and foster community among owners.

Skills

Consultative mindset

Account management

B2B experience

Travel readiness

Job description

51Talk Philippines is seeking a dedicated business consultant to manage a portfolio of 20-30 Center Owners, ensuring profitability, compliance, and ongoing confidence in 51Talk. You will oversee health checks, retention, and expansion initiatives, traveling up to 70% of the time across your region.

The role requires 3+ years in account management or SME consulting, a consultative mindset, and the ability to explain technical requirements to non-tech owners.