SaaS Customer Success Manager (Onsite) | Drive Adoption

People Partners Co; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO on Day 1

13th Month Pay

Transportation allowance

Annual leave credits

Job summary

People Partners Co is seeking a Customer Success Manager for our SaaS platform, onsite in Quezon City, Philippines. You will drive long-term adoption, analyze usage, and lead success reviews with cross-functional teams to ensure measurable value for clients.

Collaborate with Product, Sales, Implementation, and Delivery to maximize outcomes. Expect strong stakeholder engagement, data-driven guidance, and growth opportunities within a people-first environment.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.
• Minimum of 4 years' experience in Customer Success, Technical Account Management, Solution Consulting, SaaS Account Management, or similar client-facing tech role.
• Experience working in a SaaS or technology environment.
• Strong understanding of customer adoption, platform utilization, and value realization.
• Experience engaging stakeholders at all organizational levels.
• Excellent communication, presentation, and relationship management skills.
• Strong analytical thinking and problem-solving abilities.
• Experience using collaboration or customer support platforms such as Zendesk, Microsoft Teams, or Zoom.

Responsibilities

• Manage a portfolio of customers and drive long-term adoption and success.
• Analyze platform usage to identify adoption gaps and improvement opportunities.
• Conduct platform health checks and provide strategic recommendations.
• Lead customer success reviews and roadmap discussions.
• Collaborate with Product, Sales, Implementation, and Delivery teams to achieve customer outcomes.
• Coordinate customer issues through to resolution within agreed service levels.
• Gather customer feedback and contribute to future product enhancements.
• Identify opportunities for additional modules, integrations, and platform capabilities.
• Prepare and deliver customer success reports and account updates.
• Build trusted relationships with stakeholders across all levels of customer organizations.
• Drive customer retention through proactive engagement and value realization.

Skills

Customer success

Stakeholder management

Communication

Analytics

SaaS experience

Education

Bachelor's degree in Business, Computer Science, or related field

Tools

Zendesk

Microsoft Teams

Zoom

Jira

Confluence

Job description

People Partners Co is seeking a Customer Success Manager for our SaaS platform, onsite in Quezon City, Philippines. You will drive long-term adoption, analyze usage, and lead success reviews with cross-functional teams to ensure measurable value for clients.

Collaborate with Product, Sales, Implementation, and Delivery to maximize outcomes. Expect strong stakeholder engagement, data-driven guidance, and growth opportunities within a people-first environment.