Partner Success Officer - Rizal (Education Graduate)

Quipper Philippines Inc.; Rizal; On-site; PHP 420,000 - 720,000; Full time

Job summary

Quipper Philippines Inc. is seeking a dedicated Partner Success professional to onboard schools and drive adoption in an assigned area.

You will manage renewals, monitor account health, and intervene early on at-risk accounts, serving as the main liaison with school administrators and stakeholders. As part of the Partner Success department, you’ll coordinate training, activation, and ongoing usage of Quipper products, conduct regular business reviews, and collaborate with Sales to identify

Qualifications

• Bachelor's degree in Education, Business, Information Technology or related field; fresh graduates welcome.
• Teaching background is an advantage but not required; e-learning/education experience an advantage.

Responsibilities

• Own the post-sales relationship of an assigned portfolio of schools from onboarding through renewal, serving as the primary point of contact for school administrators and key stakeholders.
• Lead renewal planning and commercial discussions with partner schools, including presenting utilization, value delivered, enrollment changes, additional license opportunities, and renewal proposals.
• Build and maintain strong relationships with principals, school owners, academic heads, coordinators, and teachers to strengthen long‑term partnerships and improve customer retention.
• Ensure successful implementation and onboarding of Quipper products by coordinating training, activation, and adoption activities for teachers and students.
• Drive product adoption and engagement by regularly monitoring platform usage, conducting business reviews, identifying gaps, and executing action plans to increase utilization.
• Monitor account health through defined success metrics, proactively identify at‑risk schools, and execute intervention plans to improve satisfaction and secure renewals.
• Identify opportunities for additional licenses, new products, and service expansion, and collaborate with Sales to maximize account growth.
• Conduct regular school visits, relationship‑building activities, executive check‑ins, and strategic business reviews throughout the school year.
• Maintain accurate account records, renewal forecasts, customer health updates, and engagement history within company systems.
• Collaborate closely with Sales, Product, Content, and Support teams to resolve client concerns, advocate customer needs, and deliver a consistently high‑quality customer experience.
• Escalate commercial risks, competitive threats, and customer issues early, while recommending strategies to protect revenue and strengthen long‑term retention.

Skills

Presentation

Organization

Communication

Analytical thinking

Time management

Stakeholder management

Customer focus

Education

Bachelor's degree in Education, Business, Information Technology or related field

Tools

Google Workspace

Job description

About Quipper:

As the leading all-in-one learning management system, we're on a mission to bring the best education to every corner of the world. With engaging content aligned with the Department of Education's K-12-approved curricula, we empower every type of learner and make education accessible and exciting for everyone. But we're not just a company that cares about growth and profit – we care about making a positive impact in our community and beyond.

By joining us, you'll have the chance to bring your unique skills and talent to our team and make a real impact on education worldwide.

About the role:

Onboards schools and drives adoption in an assigned area; supports renewals, monitors account health and intervenes early on at-risk accounts.

This role is under the Partner Success department and reports to the Partner Success Lead.

Responsibilities:

• Own the post-sales relationship of an assigned portfolio of schools from onboarding through renewal, serving as the primary point of contact for school administrators and key stakeholders.
• Lead renewal planning and commercial discussions with partner schools, including presenting utilization, value delivered, enrollment changes, additional license opportunities, and renewal proposals.
• Build and maintain strong relationships with principals, school owners, academic heads, coordinators, and teachers to strengthen long‑term partnerships and improve customer retention.
• Ensure successful implementation and onboarding of Quipper products by coordinating training, activation, and adoption activities for teachers and students.
• Drive product adoption and engagement by regularly monitoring platform usage, conducting business reviews, identifying gaps, and executing action plans to increase utilization.
• Monitor account health through defined success metrics, proactively identify at‑risk schools, and execute intervention plans to improve satisfaction and secure renewals.
• Identify opportunities for additional licenses, new products, and service expansion, and collaborate with Sales to maximize account growth.
• Conduct regular school visits, relationship‑building activities, executive check‑ins, and strategic business reviews throughout the school year.
• Maintain accurate account records, renewal forecasts, customer health updates, and engagement history within company systems.
• Collaborate closely with Sales, Product, Content, and Support teams to resolve client concerns, advocate customer needs, and deliver a consistently high‑quality customer experience.
• Escalate commercial risks, competitive threats, and customer issues early, while recommending strategies to protect revenue and strengthen long‑term retention.

Minimum Requirements:

• Bachelor's degree in Education, Business, Information Technology or any related field; open to fresh graduates.
• Teaching background in a regular classroom set-up is an advantage but not required; e-learning/education experience an advantage.
• Strong computer skills, proficiency in Google Workspace, and the ability to learn new technology.
• Excellent presentation, organizational and communication skills.
• Willingness to do 100% fieldwork and travel within the assigned area; must be passionate about education.

Competencies:

Core

• Flexibility
• Initiative
• Self-Learning
• Attention to Communication
• Results Orientation
• Analytical Thinking
• Project Management
• Customer Orientation
• Building Collaborative Relationships
• Problem Solving and Decision Making Skills

Functional

• Attention to Detail
• Technical Skills
• Resilience
• Time Management

• Active Listening
• Training Skills
• Stakeholder Management
• Account Management
• Business Acumen
• Negotiation Skills

Job Type:

Full-Time, Regular

Work location:

100% Fieldwork and Travel within the assigned areas.

Work schedule:

Mondays to Fridays, with work during weekends or Philippine holidays, if needed.