E‑Commerce Customer Care Specialist

Sutherland; Camarines Sur; On-site; PHP 223,000 - 335,000; Full time

Job summary

Sutherland in the Philippines is seeking a dedicated Customer Service Associate in Camarines Sur to provide exceptional support to clients in the online shopping and e-commerce space. This full-time role offers competitive pay and benefits.

You will respond to inquiries, troubleshoot issues, and collaborate with teams to ensure a seamless customer experience. English fluency and strong communication are essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills for diverse customers.
• Strong problem-solving and critical thinking abilities.
• Proficient with computer systems and software.
• Fluency in English is required.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Troubleshoot and resolve various customer issues.
• Maintain accurate records of interactions and outcomes.
• Collaborate with cross-functional teams to ensure a seamless experience.
• Follow company policies and quality standards.

Skills

Customer service

Communication

Problem solving

English fluency

Computer skills

Job description

Sutherland in the Philippines is seeking a dedicated Customer Service Associate in Camarines Sur to provide exceptional support to clients in the online shopping and e-commerce space. This full-time role offers competitive pay and benefits.

You will respond to inquiries, troubleshoot issues, and collaborate with teams to ensure a seamless customer experience. English fluency and strong communication are essential for success in this role.